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Support
FAQs »
Known Issues »
System Requirements »
At VESi, we know that taking a continuing
education course from a home or school computer is
a new experience for most people. We want to make
your experience as convenient and beneficial as possible.
If you run into problems along the way, please consult
your courseware documentation, our list of frequently
asked questions, and our list of known
issues for assistance.
If you have additional questions, please contact
us.
Telephone support is available by calling VESi between
the hours of 8:00am and 5:00pm Pacific Standard Time.
You can submit e-mail and fax requests for support
at any time.
Contact Information
Toll Free: (800) 313-6744
Telephone: (509) 891-7219
Fax: (509) 926-7768
E-mail: support@virtualeduc.com
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Frequently Asked Questions
Q : I worked on the disk yesterday, but
today when I went into the course disk it doesn't
show any of my work.
VESi courses write small text files to your hard drive
to keep track of your student information, exam scores
and progress through the course. This is necessary
as it is not possible to write the information to the
course disk. The reasons you may not see previous work
include:
- Switching computers: You need to begin and end
on the same computer.
- Logging in under a different user account: The
VESi files are kept in a separate folder for each
user, make sure you have logged in under the same
user every time you work on the course.
- Networked computer: If you are working on a computer
that is on a school network, the network administrator
may not allow files to be saved to the hard drive,
or the files may be erased at the end of the day.
In this case you will need to speak to your network
administrator.
Q: I can't get in to the exams.
You must view every screen in a chapter before you
can access the exam. If you have a v4.4 course,
click on course>course exercises. You will need
a 'Y' next to each topic. If you have a v5 course
click on course, you will need an asterisk next
to each topic.
Q. My essays won't save or print.
After you are finished writing your essays, click
on Save. Do not click on Save As and specify a
name or path for the file; the program will not
be able to read it back in.
Q. My eval form and essays printed out ok, but my
certificate never printed.
At the bottom of the evaluation form there is a 'View
Doc before Printing' checkbox. Checking this box
will sometimes force the certificate to print. If
you try this twice and still have no success please
contact VESi tech support a 1-800-313-6744.
Q. When filling out the evaluation form, the fields
at the top keep going blank after I type in the information.
Use the Tab key to enter and exit the fields rather
than pointing and clicking with the mouse.
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Known Issues
System Compatibility
- v4.4 courses:
These courses run optimally in windows 98 or
newer and macintosh 8.6-9.2 but will not print
correctly when using osx.
- v5 courses: These courses run optimally on windows
2000 or newer and macintosh os 9.x or newer
- v6 courses: These courses run optimally on windows
XP or newer and macintosh os 9.2x or newer
Please call vesi for any questions concerning system
requirements: 800-313-6744.
Acrobat Reader
There are several versions of acrobat reader currently
being used; if you receive an error message when
trying to open a course handout or syllabus it
is possible to view it directly from the course
disk.
On a Windows Computer
Double click on My Computer>then to your CD disk
drive, it is probably your (D) drive and will be
labeled VESI. Right click on VESI and select EXPLORE,
this will show the contents of the disk. Double click
on the folder labeled DATA - inside are the handouts
and syllabi*.
On a Macintosh Computer
Double click on the disk icon on your desktop. Double
click on the folder labeled DATA - inside are the
handouts and syllabi*.
*NOTE: There are four syllabi on each disk, check
the label on your course disk to see which is the
correct one for you.
Viewing PDF files in Macintosh OS 10.4
The new Macs do not ship with Adobe Reader installed,
PDF files by default open with Preview. The PDF
files on your disk may appear as gibberish when
opened with Preview. Go to www.adobe.com to download
and install the newest Adobe Reader program (no
charge). After it is installed, Click on a PDF
file to highlight it, hold down the Command-I keys
to view properties and select 'Open with'. Pick
the Reader program and set it as the default program.
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System Requirements
These computer-based software courses are designed
to be run from the compact disc (CD) and saves
user data on the hard drive of their Macintosh
or Windows computer. You need to begin and complete
your course on the same computer.
Macintosh Requirements:
- Operating system 9.2, OS10.x, OS X 10.5 Leopard
- A color monitor, min.
10"
- 1 GB of RAM, 5MB of hard disk
space
- A printer attached to your computer
Windows Requirements:
- Windows XP or newer
- A color monitor, min. 10"
- 1 GB of RAM, at least
5 MB of available hard drive space
- A printer
attached to your computer
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